Frequently Asked Questions

Everything you need to know about shopping with Ally Fashion

How long does shipping take?

Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and swimwear cannot be returned.

How do I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to our courier's website to monitor your delivery.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Buy Now Pay Later services.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as sizing can vary between different styles and cuts.

Can I change or cancel my order after it's placed?

Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 30 minutes of the order being placed.